Archive

FinTech

  • Memoirs of Money20/20 Europe: Fintech trends and topics to watch

    June 16, 2022

      Gemma Lingham, director and head of fintech UK  To anyone reading this that attended Money20/20 Europe, I’m sure you’ll agree, that it wasn’t short of magical. The buzz in the Rai, Amsterdam was palpable and you could sense the excitement from everyone in the fintech industry at being back together in full force. And for those that didn’t attend, I’m sure a healthy dose of FOMO from colleagues and peers was felt.   With talks...

  • Why it’s time for BNPL lenders to decide who their customers are

    May 10, 2022

    Forthcoming regulations and the cost-of-living crisis are going to increase the scrutiny on Buy Now Pay Later (BNPL). To emerge with their reputations enhanced they’ll need to decide who their customers really are. Buy Now Pay Later (BNPL) lenders have been one of the big recent FinTech success stories. In the UK BNPL lending hit £5.7bn in 2021 with almost 12m active users. The rapid growth of BNPL has led to mounting concerns about the...

  • Is lifestyle banking the future of financial services?

    March 21, 2022

      Banking on a Lifestyle: three ways to communicate the shift In recent years, banks have begun accompanying us into areas of our lives previously uncharted by the financial services sector. Going for a coffee with a friend? Make sure you get cashback rewards with your bank. Hooked on a new TV series? Get some free months of streaming with your bank. Booking a holiday? Get cheaper prices if you book with your bank. FinTechs...

  • Personalised products and a flurry of investments: Top 3 trends for fintech in 2022

    December 16, 2021

    As another year of hyper-digitisation draws to a close against the backdrop of COVID-19, the fintech sphere is set to unlock further opportunities for consumers and businesses in 2022. Data will lie at the heart of more personalised customer products and services, while businesses look to evolve their growth strategies to cater for the changing tech landscape. I’ve looked into my own crystal ball, while tapping up key experts in the space, to predict what lies ahead for fintech in 2022 and beyond:   A boost for BNPL  Often placed under the microscope by personal finance and tech critics...

  • Better together: The Top 3 collaborations announced at Money20/20 Europe

    September 29, 2021

    Last week, after over 500 days of global lockdowns, the annual Money20/20 Europe conference returned. Bringing together more than 4,000 people from over 1,500 companies; the show in Amsterdam, once again, is shaping the future of money. From tiny fintech start-ups to incumbent banking giants, global leaders to innovators and disruptors, they all gathered to meet, debate and of course – announce new initiatives. Back in our 2020, ‘Fintech Driving Global Change’ report, Money20/20 President...

  • Fintech M&A: buying or just browsing, here’s what brands need to know

    August 9, 2021

    Gemma Lingham, associate director The incumbents are on a shopping spree. And what’s top of the list? Fast growth fintechs. With a few “unexpected items in the bagging area”, but with plenty of high-in-demand purchases too, it’s safe to say fintech M&A is hotting up. I’d be lying if I said this was something we weren’t completely expecting. At the end of 2020, our ‘Fintech Driving Global Change’ report predicted this would be coming. Developed...

  • FleishmanHillard Fishburn report questions FinTech leaders from across the globe

    October 12, 2020

    Brand and reputation are more vital than ever. Unsurprisingly, respondents in our recent FinTech report, 'Fintech Driving Global Change: Building a Better Future', identified customer experience as the most important thing to focus on as COVID-19 exposed some cracks in Fintechs' ability to service customers' needs. Expect to see further fall-out for companies that do not prioritise protecting their reputation as ethical businesses in the face of crisis. Brands must focus on maintaining an authentic...

  • FinTech is helping us to keep our distance – and could restore our faith in the financial services industry in the process

    April 3, 2020

    By William Muir, Account Director, Corporate and Financial Communications Due to long customer life cycles, brands seek to reassure us that we can lean on them during every major milestone in our lives including marriage, childbirth, retirement, and even death. In order to convince us that we can rely on them, financial services brands set out to gain our trust, and they do this by assuring us that they will be there whenever we need...

  • A moment in time or a lasting change? Can the financial services industry use Covid-19 as an opportunity to reset its reputation and earn trust?

    March 27, 2020

    By Liz Willder, Director, Head of Financial Services There are two main concerns for people right now – their health and their wealth. Alongside the supermarkets and health providers, arguably financial services providers are central to the survival of many households in the coming weeks and months, as people look for guidance and help to manage their money at this testing time.  Whether its worries over job security, being self-employed, sick pay, paying the mortgage...

  • Guiding principles for scaling culture during hypergrowth

    November 26, 2019

    Last week we hosted a private roundtable with some of the leading lights of the fintech world where we discussed the importance of culture in an organisation and the challenges of scaling culture during hypergrowth. A lively discussion ensued with the unwrapping of the pain points and some of the solves that have been deployed. While the event was under Chatham House rules we've compiled five guiding principles from our discussion to guide those interested...