October 12, 2020
Brand and reputation are more vital than ever. Unsurprisingly, respondents in our recent FinTech report, 'Fintech Driving Global Change: Building a Better Future', identified customer experience as the most important thing to focus on as COVID-19 exposed some cracks in Fintechs' ability to service customers' needs. Expect to see further fall-out for companies that do not prioritise protecting their reputation as ethical businesses in the face of crisis. Brands must focus on maintaining an authentic...
FinTech is helping us to keep our distance – and could restore our faith in the financial services industry in the process
April 3, 2020
By William Muir, Account Director, Corporate and Financial Communications Due to long customer life cycles, brands seek to reassure us that we can lean on them during every major milestone in our lives including marriage, childbirth, retirement, and even death. In order to convince us that we can rely on them, financial services brands set out to gain our trust, and they do this by assuring us that they will be there whenever we need...
A moment in time or a lasting change? Can the financial services industry use Covid-19 as an opportunity to reset its reputation and earn trust?
March 27, 2020
By Liz Willder, Director, Head of Financial Services There are two main concerns for people right now – their health and their wealth. Alongside the supermarkets and health providers, arguably financial services providers are central to the survival of many households in the coming weeks and months, as people look for guidance and help to manage their money at this testing time. Whether its worries over job security, being self-employed, sick pay, paying the mortgage...
November 26, 2019
Last week we hosted a private roundtable with some of the leading lights of the fintech world where we discussed the importance of culture in an organisation and the challenges of scaling culture during hypergrowth. A lively discussion ensued with the unwrapping of the pain points and some of the solves that have been deployed. While the event was under Chatham House rules we've compiled five guiding principles from our discussion to guide those interested...
March 8, 2019
Women account for 27% of the world’s wealth – a statistic shared by Inez Murray, CEO of the Global Banking Alliance for Women, at a panel session during the RFi Global Business Banking Summit just last week. However, she also told us that female entrepreneurs are the most dissatisfied with financial services. Why? From the first-hand experience of Suzanne Brock, founder of Nutriment, it comes down to three key things: education, personalisation and agility. If...
July 3, 2018
In what can only be described as the Oscars of the FinTech world, June saw the launch of the sixth annual FinTech50. Startups and established players from the industry descended on Silicon Valley Bank in London, eagerly awaiting to hear if they’d made the list this year. From RegTech to blockchain and insurance to pensions, the final 50 truly covered the entire spectrum of FinTech innovation. Aside from being a night to celebrate the hottest...