B2B Communications - FleishmanHillard in the United Kingdom

B2B Communications at FleishmanHillard UK

The world is changing fast, and B2B communications are proving more competitive than ever, with an added emphasis on the need to support business recovery and resurgence in a post-pandemic environment. It is critical that businesses can show customers and prospective buyers how they can support their evolving needs.

While the B2B buying process is bespoke to each industry segment, we know that the B2B sales funnel is typically long, arduous and complicated, with dozens of different stages, stakeholders and priorities to juggle and engage. Reaching the right person with the right message on the right channel at the right time has never been more challenging for communicators looking to influence the decision-makers that matter.

Our B2B experts understand what the new B2B buying process looks like and how communications can help generate leads and support sales team to close deals. Through our own research, we know that today’s decision-makers still rely on clear sources of communication to help inform their purchasing decisions. The need for a consistent story and experience across all channels, media and devices throughout the buying journey is greater than ever before.

Building and protecting brand reputation is just as critical as brand and product marketing – and by doing both well, we help our B2B clients stand out and succeed in an increasingly challenging marketplace.

Case Study

npower Business Solutions

npower Business Solutions (nBS), the business to business arm of npower, engaged FleishmanHillard UK to build an integrated communications programme to help the business cut through the noise and showcase Energy HQ as a unique offering for customers. Working hand in hand with nBS, we developed a campaign – Knowledge is npower – which helps drive business customers through the sales journey. Our approach incorporated a three-phase campaign:

Conducting quantitative research to explore the attitudes of energy managers on the future of energy in our current economic and regulatory environment

Building a team of external experts (influencers) on energy management and sustainability for media and stakeholder opportunities

Creating a segment-specific toolkit which provides nBS customers with the tools they need to make the business case to their leadership for investment in a long-term energy strategy

The campaign has already delivered an increase in nBS coverage and is expected to continue to shift the share of voice in nBS’s favour as we execute further.

More work